Purchasing conditions, warranties & returns
We are a professional and conscientious team whose mission is to make available to the general public and funeral homes quality products that may contain human or animal ashes. We guarantee that our products are new and have never been used.
Payment
The buyer agrees to pay on the order the agreed selling price, including applicable taxes in a single payment.
Returns and Refund
Stainless Steel
With exceptions*, all products made of stainless steel can be returned for a refund or store credit within 1 year of delivery. Contact our customer service department to obtain your return authorization number.
Unless you have received a damaged product, the customer is responsible for return shipping costs. In addition, shipping costs paid at the time of purchase are non-refundable.
Inspection and reimbursement will be made within 10 working days of return. No refunds will be issued without prior authorization from Cremation Jewelries.
To qualify for a return, your item must be unused and in the same condition as you received it.
* Products cannot be returned for refund or exchange:
- Products with personalized engraving;
- Products in liquidation (final sale);
- Special orders or customized products.
* We have many years of experience and know our products. We put a lot of love into making them and assume that you take care of them in the same way. Any negligence concerning the care, treatment or use of the products is not covered by the said warranty.
Memorable Collections & Blown Glass (including urns):
The products in these collections are covered by a one-year limited warranty* from the date of receipt of your order. If you are not satisfied with your funeral product, we will be happy to correct it. Return shipping for these collections is at Cremation Jewelries' expense. Contact our customer service department to obtain your return authorization number.
Privacy Policy:
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
Text Marketing and notifications: By subscribing to text notifications you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. HELP for help. Msg & Data rates may apply.
If you have any questions about this policy, please contact Caroline Trudel (Director) at 514-464-3510.
Legal guarantee:
2.1. The Civil Code of Québec and the Consumer Protection Act provide for legal guarantees relating in particular to hidden defects and the use of goods sold. These legal warranties also apply to this sale.
2.2. This warranty can not under any circumstances reduce or eliminate the manufacturer's legal warranty where this exists. In case there is a problem with your jewelry purchases, please contact us before any other action.